Privacy Policy

1. Scope

This Privacy Policy applies to personal information Clinic Hubs LLC ("Clinic Hubs," "we," "us," or "our") collects through this public website, our request-a-demo form, and related sales or business communications. DME Hubs is a product offered by Clinic Hubs.

This policy does not govern patient information that Clinic Hubs processes on behalf of a healthcare provider, DME/HME supplier, or other customer through the DME Hubs platform. That information is handled under the applicable customer agreement and, where relevant, the customer's own privacy notices and legal obligations. See Health information below.

2. Information we collect

Information you provide

When you contact us or request a demonstration, we may collect:

• Your name, work email address, telephone number, job title, and preferred contact method.
• Your organization's name, type, website, state or region, and number of locations.
• Business and workflow information, such as approximate order, referral, fulfilled-order-value, or fax volumes; current intake methods or systems; equipment categories; operational challenges; implementation timing; and pricing priorities.
• Your inquiry, goals, selections, and other information you choose to include in free-text fields.
• Your agreement to be contacted about the inquiry.

Information collected automatically

When you visit the website, our hosting and security infrastructure may automatically process technical information such as your IP address, browser and device type, requested pages, timestamps, referring page, and security or error events. We use this information to deliver, protect, troubleshoot, and understand the operation of the website.

3. How we use information

We use personal information to:

• Respond to inquiries and prepare relevant product, provider-network, partnership, or pricing conversations.
• Schedule and conduct demonstrations and follow-up communications you request.
• Manage prospective and existing business relationships.
• Operate, maintain, secure, troubleshoot, and improve our website and inquiry process.
• Prevent spam, fraud, misuse, security incidents, and other harmful activity.
• Comply with applicable law, enforce agreements, and protect our rights and the rights of others.

We do not use information submitted through the business-inquiry form to make patient-care, coverage, billing, or clinical decisions.

4. How we disclose information

We may disclose personal information in the following circumstances:

• Service providers. Vendors that help us host and secure the website, store and route inquiries, provide communications, or support our business operations may process information on our behalf and subject to appropriate restrictions.
• Professional advisers. We may disclose information to legal, accounting, insurance, security, or other professional advisers when reasonably necessary.
• Legal and safety reasons. We may disclose information when required by law or when reasonably necessary to protect Clinic Hubs, our users, or others; investigate misuse; or respond to lawful requests.
• Business transactions. Information may be reviewed or transferred as part of a merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to applicable safeguards.
• At your direction. We may disclose information when you ask us to or give us permission.

We do not currently sell personal information or share it for cross-context behavioral advertising, and we do not use personal information collected through this website for targeted advertising.

5. Cookies and analytics

Clinic Hubs uses a self-hosted Matomo analytics service to understand website use and measure actions such as opening or submitting the business-inquiry form. We configure Matomo without analytics cookies and to respect browser Do Not Track settings. We do not send form-field values, messages, email addresses, phone numbers, or other inquiry content to Matomo. We do not use advertising pixels or this website information for targeted advertising. Our hosting and security providers may use technologies that are strictly necessary to deliver, protect, or maintain the website.

6. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to and documenting an inquiry, managing a business relationship, maintaining security and operational records, meeting legal or accounting requirements, resolving disputes, and enforcing agreements. Retention periods vary based on the type and sensitivity of the information, the status of the relationship, and applicable requirements. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or information system can be guaranteed to be completely secure, so we cannot promise absolute security.

8. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

• Confirm whether we process your personal information and provide access to it.
• Correct inaccurate personal information.
• Delete personal information.
• Provide a portable copy of certain personal information.
• Explain the categories of information we collect, use, and disclose.
• Honor applicable rights concerning sale, sharing, targeted advertising, profiling, or certain sensitive information.
• Review an appeal if we deny an eligible request.

We will not discriminate against you for exercising an applicable privacy right. To submit a request, email legal@dmehubs.com with the subject "Privacy request." Do not include PHI or sensitive medical details. We may need to verify your identity and authority before completing a request. If Clinic Hubs holds information only on behalf of one of its customers, we may direct you to that customer.

9. Health information and the DME Hubs platform

Clinic Hubs provides technology to DME/HME suppliers and healthcare organizations. When Clinic Hubs processes PHI on behalf of a customer, the customer controls the patient relationship and Clinic Hubs processes the information under the applicable services agreement and other required terms.

This website Privacy Policy is not a HIPAA Notice of Privacy Practices and does not replace a notice provided by your healthcare provider, health plan, or DME/HME supplier. Patients seeking access to, correction of, or information about a medical or equipment record should contact the organization that provided or arranged their care. That organization may ask Clinic Hubs to assist as required by its agreement with us and applicable law.

10. Children

This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information to us, please contact us so we can evaluate and address the request.

11. International processing

Clinic Hubs is based in the United States. Personal information may be processed in the United States and in other locations where our service providers operate. Those locations may have privacy laws that differ from the laws where you live. Where required, we use appropriate measures for international transfers.

12. Changes to this policy

We may update this Privacy Policy as our website, services, or legal obligations change. We will post the revised policy on this page and update the date above. If a change materially affects how we use information already collected, we will provide additional notice when required by law.

13. Contact us

Clinic Hubs LLC is responsible for the personal information described in this policy. For a privacy question or request, email legal@dmehubs.com. Please do not include PHI or sensitive medical information.